An assessment of performance-related practices in service operational settings: measures and utilization patterns
| Year of publication: |
2013
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|---|---|
| Authors: | Gomes, Carlos F. ; Yasin, Mahmoud M. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 33.2013, 1 (1.1.), p. 73-97
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