An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations
| Year of publication: |
2012
|
|---|---|
| Authors: | Oflaç, Bengü S. ; Sullivan, Ursula Y. ; Baltacioğlu, Tunçdan |
| Published in: |
The journal of supply chain management : a global review of purchasing and supply. - Hoboken, NJ : Wiley-Blackwell, ISSN 1523-2409, ZDB-ID 14635690. - Vol. 48.2012, 4, p. 51-72
|