An efficient airline seat reallocation algorithm considering customer dissatisfaction
Young Dae Ko, Sung Il Kwag, Yonghui Oh
| Year of publication: |
2020
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|---|---|
| Authors: | Ko, Young Dae ; Kwag, Sung Il ; Oh, Yonghui |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 85.2020, p. 1-10
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| Subject: | Advance seat selection service | Customer dissatisfaction | Mathematical model | Seat configuration | Seat feature | Seat reallocation | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101792 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012253149