An Empirical Analysis of Customer Satisfaction of Foreign Remittance Services

The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers availing foreign remittance services through banks. Weighted Average Scores have been calculated and the remittances services of ICICI bank have been studied on demographics and also on the modes (channels) of remittances used by them