An empirical analysis of e-service implementation: antecedents and the resulting value creation
| Year of publication: |
2008
|
|---|---|
| Authors: | Rapp, Adam ; Rapp, Tammy ; Schillewaert, Niels |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 1, p. 24-36
|