An empirical analysis of management challenges in service factories, service shops, mass services and professional services
| Year of publication: |
2000
|
|---|---|
| Authors: | Verma, Rohit |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 11.2000, 1, p. 8-25
|