An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Zhongpeng Cao, Qian Xiao and Weiling Zhuang and Lina Wang
| Year of publication: |
2022
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|---|---|
| Authors: | Cao, Zhongpeng ; Xiao, Qian ; Zhuang, Weiling ; Wang, Lina |
| Subject: | Customer experience | Customer participation | Powerlessness | Self-service technologies (SSTs) | Self-service technology | SST anthropomorphism | SST familiarity | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2020-0271 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407410