An Empirical Approach to Service Classification for Productivity Management Studies
| Year of publication: |
2007
|
|---|---|
| Authors: | Shafti, Farhad ; Van Der Meer, Robert ; Williams, Terry |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 27.2007, 5-6, p. 709-730
|