An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry
| Year of publication: |
2007
|
|---|---|
| Authors: | Lai, Fujun ; Hutchinson, Joe ; Li, Dahui ; Bai, Changhong |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 24.2007, 2-3, p. 244-262
|