An empirical assessment of comparative approaches to service quality measurement
| Year of publication: |
2005
|
|---|---|
| Authors: | Mukherjee, Avinandan ; Nath, Prithwiraj |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 3, p. 174
|