An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
| Year of publication: |
2004
|
|---|---|
| Authors: | van Dolen, Willemijn ; de Ruyter, Ko ; Lemmink, Jos |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 57.2004, 4, p. 437-444
|
| Publisher: |
Elsevier |