An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector
| Year of publication: |
2003
|
|---|---|
| Authors: | Joseph, Mathew ; Stone, George |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 31.2003, 4, p. 190-202
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