An empirical investigation on factors influencing the adoption of mobile phone call centre sevices : an integrated model
Kanliang Wang; Yanli Bai; Yanzhen Yue
| Year of publication: |
2011
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|---|---|
| Authors: | Wang, KanLiang ; Bai, Yanli ; Yue, Yanzhen |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 7.2011, 3, p. 287-304
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| Subject: | Callcenter | Call centre | Innovationsakzeptanz | Innovation adoption | Mobilkommunikation | Mobile communications | Informationswert | Information value | Dienstleistungsqualität | Service quality | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009411482