An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Year of publication: |
2018
|
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Authors: | Lee, Jung Young ; Gowen, Charles, III. ; McFadden, Kathleen L. |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 25.2018, 4, p. 158-170
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Subject: | Facebook ratings | healthcare | organizational culture | promoter scores | readmission rates | USA | United States | Krankenhaus | Hospital | Unternehmenskultur | Corporate culture | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web |
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