An empirical test of a proposed customer satisfaction model in e-services
| Year of publication: |
2008
|
|---|---|
| Authors: | Ha, Hong-Youl ; Janda, Swinder |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 5, p. 399-408
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