An empirical validation and a transaction level investigation of an expectations based process model of service quality
by Ajay Kalra
| Year of publication: |
1992 ; [Mikrofiche-Ausg.]
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| Authors: | Kalra, Ajay |
| Extent: | XIII, 199 S. : graph. Darst. |
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| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Dissertation u.a. Prüfungsschriften |
| Thesis: | Durham, NC, Duke Univ., Diss., 1992 |
| Notes: | Mikrofiche-Ausg.: Ann Arbor, MI : UMI, 1995. 3 Mikrofiches |
| Source: |
Persistent link: https://www.econbiz.de/10004316314