An evaluation of SERVQUAL and patient loyalty in an emerging country context
| Year of publication: |
2010
|
|---|---|
| Authors: | Lonial, Subhash ; Menezes, Dennis ; Tarim, Mehves ; Tatoglu, Ekrem ; Zaim, Selim |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 8, p. 813-828
|