An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
| Year of publication: |
2009
|
|---|---|
| Authors: | Grace, Debra |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 16.2009, 1, p. 1-9
|