An exploration of the service orientation discrepancy phenomenon in a public sector context
| Year of publication: |
2011
|
|---|---|
| Authors: | Caemmerer, Barbara ; Wilson, Alan |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 3, p. 355-371
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