An exploration of the service orientation discrepancy phenomenon in a public sector context
Barbara Caemmerer and Alan Wilson
| Year of publication: |
2011
|
|---|---|
| Authors: | Caemmerer, Barbara ; Wilson, Alan M. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 3/4, p. 355-370
|
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008937450