An extended framework for analysing higher education performance
Ines Dužević, Josip Mikulić & Tomislav Baković
| Year of publication: |
May-June 2018
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|---|---|
| Authors: | Dužević, Ines ; Mikulić, Josip ; Baković, Tomislav |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 5, p. 599-617
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| Subject: | higher education quality | student satisfaction | student outcomes | Studierende | Students | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Bildungsniveau | Educational achievement | Studium | University education | Kundenzufriedenheit | Customer satisfaction |