An indicator for measuring the perceived quality of local public transport : relationship with use and satisfaction with the ticket price
Year of publication: |
2016
|
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Authors: | Burlando, Claudia ; Ivaldi, Enrico ; Musso, Enrico |
Published in: |
International journal of transport economics. - Pisa [u.a.] : Serra, ISSN 0303-5247, ZDB-ID 165281-3. - Vol. 43.2016, 4, p. 451-473
|
Subject: | Öffentlicher Nahverkehr | Local public transport | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Preismanagement | Pricing strategy |
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