An Input-Output Analysis of the Philippine BPO Industry

This paper provides a profile of the Philippine business process outsourcing (BPO) sector, makes comparisons with India and other BPO providers, and summarises the results of an input - output analysis of the Philippine BPO industry's inter-sectoral linkages and its potential impact on compensation and employment. The input - output analysis shows that the BPO industry is not a key sector in terms of stimulating production in other sectors of the Philippine economy. Growth in the sector's revenues, however, can have a significant impact on compensation and employment. If appropriate policies are enacted and human capital improved, it is estimated that the Philippine BPO sector may become an important employment-generating sector. Copyright © 2008 The Authors.