An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Faisal Talib; Zillur Rahman; Asif Akhtar
| Year of publication: |
2013
|
|---|---|
| Authors: | Talib, Faisal ; Rahman, Zillur ; Akhtar, Asif |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 22799382. - Vol. 7.2013, 2, p. 275-306
|
| Subject: | Qualitätsmanagement | IKT-Sektor | Performance-Messung | Indien |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-012-0161-y [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10010146461