An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Laura Di Pietro, Roberta Guglielmetti Mugion and Maria Francesca Renzi
| Year of publication: |
2013
|
|---|---|
| Authors: | Pietro, Laura di ; Mugion, Roberta Guglielmetti ; Renzi, Maria Francesca |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 8, p. 899-917
|
| Subject: | Lean Production | Lean production | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Sektor | Public sector | Italien | Italy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009783351