An integrated approach between Lean and customer feedback tools: An empirical study in the public sector
| Year of publication: |
2013
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|---|---|
| Authors: | Di Pietro, Laura ; Mugion, Roberta Guglielmetti ; Renzi, Maria Francesca |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 7 (1.8.), p. 899-917
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