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Workflow-Management-Systeme : Datenermittlung und -analyse für die Prozessoptimierung
Heinz, Klaus, (2002)
Application of information and communication technology to the service industry : focus on business process network
Nagasaka, Yoshiyuki, (2013)
Personal und Arbeit im Customer Relationship Management-Geschäftsmodell
Huffstadt, Karsten, (2005)
People-oriented enterprise information systems
Bruno, Giorgio, (2009)
Requirements elicitation as a case of social process : an approach to its description
Bruno, Giorgio, (2010)
An approach to defining social processes based on social networks
Bruno, Giorgio, (2012)