An introduction to service design : designing the invisible
Lara Penin
Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. Case study - case studies - Methods - tools. Fallbeispiele, Methode, Methode, Werkzeuge.
Alternative title: | Designing the invisible |
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Year of publication: |
[2018]
|
Authors: | Penin, Lara |
Publisher: |
London : Bloomsbury Visual Arts |
Subject: | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation | Service-Dominant Logic | Service-dominant logic | Digitale Güter | Digital goods | Dienstleistungssektor | Service industry | Innovation | Design | Service-Design |
Description of contents: | Table of Contents [gbv.de] |
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