An investigation of consumer subjective knowledge in frontline interactions
Bryan Hochstein, Willy Bolander, Brett Christenson, Alexander B. Pratt, Kristy Reynolds
| Year of publication: |
2021
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|---|---|
| Authors: | Hochstein, Bryan ; Bolander, Willy ; Christenson, Brett ; Pratt, Alexander B. ; Reynolds, Kristy |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 97.2021, 3, p. 336-346
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| Subject: | Consumer | Frontline Interaction | Information Diagnosticity | Journey | Retail | Scarce Information | Subjective Knowledge | Konsumentenverhalten | Consumer behaviour | Wissen | Knowledge | Einzelhandel | Retail trade | Wissensmanagement | Knowledge management | Informationsverhalten | Information behaviour | Wissenstransfer | Knowledge transfer |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2020.10.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013256044