An investigation of effects of justice recovery dimensions on students' satisfaction with service recovery in higher education environment
Muhammad Waqas; Haider Ali; Muhammad Ali Khan
| Year of publication: |
2014
|
|---|---|
| Authors: | Waqas, Muhammad ; Ali, Haider ; Khan, Muhammad Ali |
| Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 11.2014, 3, p. 263-284
|
| Subject: | Service recovery | Distributive justice | Interactional justice | Procedural justice | Customer satisfaction | Gerechtigkeit | Justice | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Studierende | Students | Beschwerdemanagement | Complaint management | Verteilungsgerechtigkeit | Rawls-Gerechtigkeitstheorie | Rawls's theory of justice | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s12208-014-0120-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010413070