An Updated Model for Implementing a Quality and Productivity System

The Total Quality Management Process (TQMP) is outlined as a development from the original concept of Improving Quality Management Process. The model outlines how to promote more guidance and direction to the organisation involved in a quality transformation effort, the role of the steering committee, the importance of statistics and the role of customers and suppliers. The model emphasises the importance of process as a key determinant of results.

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Year of publication:	1990
Authors:	McLean, Gary N. ; Persico, John
Published in:	Journal of Managerial Psychology. - MCB UP Ltd, ISSN 1758-7778, ZDB-ID 2020283-0. - Vol. 5.1990, 1, p. 23-32
Publisher:	MCB UP Ltd
Subject:	Customers \| Management philosophy \| Organizations \| Statistics \| Strategic planning \| Suppliers \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02683949010002853 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014888271