Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Ram Nath Yadav, Devendra Kumar, Ajay Kumar Sharma, Naveen Virmani
| Year of publication: |
2022
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|---|---|
| Authors: | Yadav, Ram Nath ; Kumar, Devendra ; Sharma, Ajay Kumar ; Virmani, Naveen |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 2, p. 193-219
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| Subject: | customer satisfaction | fuzzy DEMATEL | quality | total quality management | TQM | value for money | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2022.121302 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013093263