Analysis of the implementation of a lean service in a shared service center : a study of stability and capacity
Fabiane Flores Sum, Istefani Carísio de Paula, Guilherme Tortorella, André Teixeira Pontes, and Renata Tilemann Facó
| Year of publication: |
2020
|
|---|---|
| Authors: | Sum, Fabiane Flores ; Paula, Istefani Carisio de ; Tortorella, Guilherme Luz ; Pontes, André Teixeira ; Facó, Renata Tilemann |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 67.2020, 2, p. 334-346
|
| Subject: | Capacity | excellence in services | lean Office | shared service center (SSC) | stability | Lean Management | Lean management | Interne Dienstleistung | Internal services | Dienstleistungssektor | Service industry | Lean Production | Lean production | Dienstleistungsmanagement | Service management | Unternehmensdienstleistung | Business services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2018.2888837 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012422593