Analytical model for calibrating delay at congested bus stops

<title>Abstract</title> A model is proposed to calculate the overall operating and delay times spent at bus stops due to passenger boarding and alighting and the time lost to queuing caused by bus stop saturation. A formula for line demand at each stop and the interaction between the buses themselves is proposed and applied to different bus stops depending on the number of available berths. The application of this model has quantified significant operational delays suffered by users and operator due to consecutive bus arrival at stops, even with flows below bus stop capacity.