And the Survey Says ... Customer Behavior Can't Always Be Predicted - Statisticians, beware. Customer service surveys are poor predictors of repeat business. Here's how to improve the odds
| Year of publication: |
2000
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|---|---|
| Authors: | Brown, Mark Graham |
| Published in: |
The Journal for quality and participation. - Milwaukee, Wis : ASQ, ISSN 1040-9602, ZDB-ID 10488029. - Vol. 23.2000, 2, p. 30-32
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