Antecedents and consequences of frontline service employee commitment to service quality
Ayşe Banu Elmadağ, Alexander E. Ellinger and George R. Franke
| Year of publication: |
2008
|
|---|---|
| Authors: | Elmadağ Baş, Ayşe Banu ; Ellinger, Alexander E. ; Franke, George R. |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 16.2008, 2, p. 95-110
|
| Subject: | Logistikunternehmen | Logistics provider | Mitarbeiterbindung | Employee retention | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003735477