Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
| Year of publication: |
2008
|
|---|---|
| Authors: | Shamdasani, Prem ; Mukherjee, Avinandan ; Malhotra, Neeru |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 1-2, p. 117-138
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