Antiservice as guiding maxim : tough lessons from a maximum security prison
Ronald Paul Hill, Michael L. Capella, Justine M. Rapp, and Gramercy Gentlemen
| Year of publication: |
February 2016
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|---|---|
| Authors: | Hill, Ronald Paul ; Capella, Michael L. ; Rapp, Justine M. ; Gentlemen, Gramercy |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 1, p. 57-71
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| Subject: | antiservice | service failure | service recovery | public services | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Strafvollzug | Penal system | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670515593914 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011433173