Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality : a systematic review of the literature
Abbas Mardani, Ahmad Jusoh, Edmundas Kazimieras Zavadskas, Zainab Khalifah; Khalil MD Nor
| Year of publication: |
2015
|
|---|---|
| Authors: | Mardani, Abbas ; Ahmad Jusoh ; Zavadskas, Edmundas Kazimieras ; Zainab Khalifah ; Khalil Md Nor |
| Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 16.2015, 5, p. 1034-1068
|
| Subject: | AHP | airline industry | decision making | literature review | multiple-criteria decision making | service quality | TOPSIS | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Entscheidung | Decision | AHP-Verfahren | AHP approach | Bibliometrie | Bibliometrics | Fluggesellschaft | Airline |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011386725