Application of the Taguchi method for optimization of parameters to maximize text message entering performance of mobile phone users

Purpose – The purpose of this paper is to demonstrate application of the Taguchi method to determine the optimum level of three important parameters (factors) related to the use of a mobile phone for the text message entering task, namely illumination level, noise level and mobile angle that maximizes the performance of mobile phone users. Design/methodology/approach – Three levels of each parameter as available in the literature, except for the mobile angle, were considered. The design of the experiment, as proposed by Genichi Taguchi, was used to conduct nine experiments. A total of 30 male subjects participated in the experimental study. The text message entry task, in the form of Arabic text, was presented to the participating subjects and their performance, measured in terms of mean number of characters entered per minute, was recorded. The signal‐to‐noise (S/N) ratio and the analysis of variance (ANOVA) were employed to investigate the users' performance. Finally, a confirmation test was conducted to verify the validity of the results. Findings – Results showed that, at the illumination level of 475 lux, noise level of 45 dB(A), and mobile angle of 70 degrees, the subjects were quite comfortable, efficient and entered the maximum number of characters in the mobile phone per minute. The noise was found to be the dominant parameter with a contribution of 95.53 percent towards the laid down objective followed by mobile angle, 3.25 percent and illumination level, 0.66 percent. Originality/value – To the best of the authors' knowledge no study has been conducted in the past to investigate the effect of these parameters on the performance of the mobile phone users. In addition, no attempt has yet been made to find the optimal level of these parameters from a text‐entering viewpoint. The paper represents original research and in the authors' opinion carries significantly important values as it provides new information for those involved in the design of the mobile phone environment.