Application of value delivery system (VDS) and performance benchmarking in flexible business process reengineering

The new management concept of flexible business process reengineering (FBPR) may be defined as a methodology that combines the best of three management tools – positioning, continuous improvement and business process reengineering (PIR). Employing all three management tools to a sufficient degree could enhance the effectiveness of an improvement project compared to the conventional BPR methodology. The changes could be slightly less “radical” than conventional BPR, but in exchange, it is a relatively less risky strategy and can facilitate continuous learning and improvement. To maximize the organization's competitiveness through the application of FBPR, it is important to establish a value delivery system (VDS) to increase the project's effectiveness and to employ performance benchmarking to determine the performance gap. Using a case study, this paper illustrates the essentiality and the application of VDS and performance benchmarking during the implementation of FBPR.