Applications and implications of service robots in hospitality
Aarni Tuomi, Iis P. Tussyadiah, and Jason Stienmetz
| Year of publication: |
2021
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|---|---|
| Authors: | Tuomi, Aarni ; Tussyadiah, Iis P. ; Stienmetz, Jason |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 62.2021, 2, p. 232-247
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| Subject: | hospitality management | robotization | service encounter | service robots | Roboter | Robot | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gastgewerbe | Hospitality industry | Kundenservice | Customer service | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965520923961 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012520149