Applied Language Solutions values the “university of life” : Management team emphasizes experience over formal qualifications

Purpose – The purpose of this paper is to explain why only one member of the eight‐strong management team at international translation agency Applied Language Solutions has a degree. Design/methodology/approach – Describes the advantages of employing people with specialist skills combined with the more basic key skills, such as time management, co‐operation, communication and interpersonal skills. Does not, however, overlook the real benefits that graduates, too, can bring. Findings – Reveals that experienced employees have increased the company's skill set, filled in expertise gaps and provided a strong backbone to stabilize the organization as it grows. Practical implications – Details the way in which Applied Language Solutions was able to recruit the best people for the best jobs, at sufficient speed to meet company expansion, without jeopardizing the passion and enthusiasm evident throughout the organization. Originality/value – Highlights the way in which experienced managers are a “safe pair of hands” who can share their knowledge and skills, and guide less‐experienced members of staff in the right direction.