Applied the grounded theory and IPA to explore the success factors of after-sales service
Toong Chinn Koh; Tzong-Ru Lee; Agnieszka M. Dadura
| Year of publication: |
2012
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|---|---|
| Authors: | Koh, Toong Chinn ; Lee, Tzong-ru ; Dadura, Agnieszka M. |
| Published in: |
International journal of enterprise network management. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1748-1252, ZDB-ID 2212020-8. - Vol. 5.2012, 4, p. 381-401
|
| Subject: | Kundenservice | Customer service | Erfolgsfaktor | Success factor | Grounded Theory | Grounded theory | Maschinenbau | Machinery industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009731015