Applying fuzzy balanced scorecard for evaluating the CRM performance
Year of publication: |
2011
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Authors: | Shafia, Mohammad Ali ; Mazdeh, Mohammad Mahdavi ; Vahedi, Mahboobeh ; Pournader, Mehrdokht |
Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 111.2011, 7 (23.8.), p. 1105-1136
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Saved in:
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