Applying the service profit chain to analyse retail performance: The case of the managerial strait-jacket?
Year of publication: |
2005
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Authors: | Pritchard, Michael ; Silvestro, Rhian |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 4, p. 337-356
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Saved in:
Saved in favorites
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