Are Hospitals Moving to Digitization for Success? Assessing Through Utilization of ERP Systems

With the increasing focus of businesses on its customers, customers are moving towards those businesses outputs that are quality centric yet cost-effective and timely. This has shown the world urgent and emergent necessity of digitization. With the shift of the organisations from the traditional system of managing business to digital strategies, the benefits became very prominent. Under the digital strategies, various systems and techniques evolved over time and one such system is Enterprise Resource Planning. Enterprise resource planning is that business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. This is aided with Information technology that has supported this evolution to the prevalent extent.ERP has proven a windfall for sectors where information plays a vital role in terms of quality, cost and timing. Health care sector is one such case. With the increasing health care importance and requirement, healthcare industry is focusing on back-end business functions across finance and billing, supply chain management, inventory management, patient relationship management, human capitals etc. This paper aims at identifying the success rate of ERP implementation by the health care sector in Nagpur region. It also aims at understanding the impact of ERP system on the operational areas within the hospitals. With an assumption that many hospitals are still not using ERP; the study is directed towards identifying and quantifying the barriers to its implementation. The data is collected from 14, 50 bedded hospitals via a structured questionnaire using 5-point scale. The data is analysed using SPSS Version 20. Based on the results of hypotheses testing, a model is suggested for key stakeholders