Are U.K. citizens satisfied with e-government services? Identifying and testing antecedents of satisfaction
Vishanth Weerakkody, Zahir Irani, Habin Lee, Nitham Hindi, and Ibrahim Osman
| Year of publication: |
2016
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|---|---|
| Authors: | Weerakkody, Vishanth ; Irani, Zahir ; Lee, Habin ; Hindi, Nitham ; Osman, Ibrahim |
| Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 33.2016, 4, p. 331-343
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| Subject: | Citizens | e-government | IS success model | satisfaction | trust | United Kingdom | Großbritannien | E-Government | E-government | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction | Öffentliche Verwaltung | Public administration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10580530.2016.1220216 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011633810