Are you too happy to serve others? : when and why positive affect makes customer mistreatment experience feel worse
Randy Lee, Ke Michael Mai, Feng Qiu, Remus Ilies, Pok Man Tang
| Year of publication: |
2022
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| Authors: | Lee, Randy ; Mai, Ke Michael ; Qiu, Feng ; Ilies, Remus ; Tang, Pok Man |
| Published in: |
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology. - Amsterdam [u.a.] : Elsevier, ISSN 0749-5978, ZDB-ID 629198-3. - Vol. 172.2022, p. 1-18
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| Subject: | Customer mistreatment | Expectancy disconfirmation | Positive affect | Self-control depletion | Emotion | Konsumentenverhalten | Consumer behaviour | Experiment | Beziehungsmarketing | Relationship marketing | Zufriedenheit | Satisfaction | Persönlichkeitspsychologie | Personality psychology | Kognition | Cognition | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.obhdp.2022.104188 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013417365