Areal call rates to a rural Lifeline centre

This study investigated the relationship between areal call rates to Lifeline Ballarat?s telephone counselling service and the Socio-economic Indexes for Australia. Successful calls for the period of January, February, March, and April 2002 (N=3767) were geospatially referenced to small areas. It was hypothesised that call rates would increase with greater socio-economic disadvantage as measured by the Socio-economic Indexes for Australia. Population adjusted call rates in each exchange service area in the study region were produced and their relationship with the corresponding Socio-economic Indexes for Australia scores were investigated. Significant correlations were observed for the call rate indicator, named the Lifeline Indicator of Social Need, and the Socio-economic Indexes for Australia advantage/disadvantage, disadvantage, and education/occupation indices. The results support Johnston?s (1979) finding of a relationship between socio-economic status of an area and local utilization of telephone counselling. The results support the idea that social factors such as the socio-economic climate of the area can have a significant association with seeking support from telephone counselling services such as the Lifeline service. An implication of the study may be that the calls to telephone counselling and referral centres could be used as a functional social indicator of the expressed need for psychosocial support or as a contributor to other social indices.